How do I search for properties on Blomset Properties?
Use the search bar on the homepage or Properties page. You can type naturally — "3 bedroom flat in Lekki under ₦3M per year" — or use the filters for location, property type, price range, and bedrooms. You can also switch to Map View to browse by area.
Are all properties on Blomset Properties real?
Every listing on Blomset Properties comes from a KYC-verified seller — meaning their identity has been confirmed before they could publish. Our AI fraud detection also reviews each listing before it goes live. While no system is perfect, Blomset Properties has the most rigorous vetting of any Nigerian property platform.
Can I search for shortlets in a specific area?
Yes. Go to Properties, select the "Shortlet" tab, then use the location filter. You can narrow by area (e.g. "Victoria Island"), price per night, and number of bedrooms.
How do I save a property I like?
Click the heart icon on any property card or listing page. You'll need a free buyer account to save favourites and access them later. Saved properties can be viewed under your account profile.
What is the Comparison Tool?
The Comparison Tool lets you view two or more properties side by side — comparing price, size, bedrooms, location, and amenities. Add properties to compare by clicking "Add to Compare" on their listing cards.
How do Smart Property Alerts work?
Once registered, go to your account and set up an alert. Describe what you're looking for in plain language — "2 bedroom flat in Ikeja under ₦2M". Blomset Properties AI will monitor new listings and notify you via email and WhatsApp the moment something matching goes live.
What is the AI Assistant (the gold chat bubble)?
The gold chat bubble on our website is the Blomset Properties AI Assistant — currently available on the website only, not yet in the app. Tell it what you're looking for and it searches live listings for you, including whether a seller or listing is verified. It's a helpful shortcut, but always confirm a listing yourself using our safety checklist before you pay anything.
What is KYC and why is it required?
KYC (Know Your Customer) is Blomset Properties' identity verification process. Every seller must verify their identity before publishing a listing. You upload a valid government-issued ID and a selfie — our team matches them manually within 24 hours. This is what makes Blomset Properties fraud-resistant.
Which ID documents are accepted?
We accept: National ID card (NIN slip or card), International passport, Driver's licence, Voter's card (PVC). The document must be valid, legible, and match your full name as registered on your Blomset Properties account.
How long does KYC approval take?
Usually under 24 hours on weekdays. You'll receive an email notification when your verification is approved or if further information is needed.
My KYC was rejected — what do I do?
You'll receive an email explaining the reason. Common reasons include: blurry photo, expired document, name mismatch, or selfie not matching the ID. Re-upload with the corrected documents and resubmit.
Is my ID data safe with Blomset Properties?
Yes. KYC documents are encrypted at rest and in transit and are only used for verification purposes. They are never shared with buyers, sellers, or third parties. See our Privacy Policy for full details.
Do buyers need KYC?
No. Buyers can search, save properties, and contact sellers without KYC. KYC is only required for sellers who want to publish listings.
How do I list my property on Blomset Properties?
Create a free seller account → complete KYC verification → go to your Seller Dashboard → click "Add New Property" → fill in the property details, upload photos, set your price, and publish. The whole process takes about 15 minutes.
How many properties can I list for free?
The Free Starter plan allows up to 3 active listings at no cost. If you need more, upgrade to Basic (₦15,000/month for 10 listings) or Pro (₦45,000/month for unlimited listings).
What makes a good listing?
Our AI Listing Performance tool will tell you exactly — but generally: at least 8 high-quality photos, a clear description with actual details (not just "nice apartment"), accurate price, and full location. Listings with complete information receive 3× more inquiries.
Can I use the AI to write my listing description?
Yes. When adding a property, click "Write with AI" — fill in the basic details and our AI will generate a polished, professional description. Available on Free plan (3 uses) and unlimited on Basic and Pro plans.
How do I boost or feature my listing?
Go to your Seller Dashboard → My Listings → click "Boost" on any listing. Featured listings appear at the top of search results and on the homepage. Available on Basic and Pro plans.
How long before my listing goes live?
Most listings go live within 30–60 minutes of submission after our automated checks. During peak periods, review may take up to 2 hours.
Can I save a listing as a draft?
Yes. During the "Add Property" flow, click "Save Draft" at any point. You can return and complete it from your Seller Dashboard under "Drafts".
What categories can I list under?
For Sale, For Rent, Shortlet, Land, and Commercial. Each category has its own fields and filters tailored to that transaction type.
What payment methods does Blomset Properties accept?
We accept card payments (Visa, Mastercard, Verve) and bank transfers via Paystack and Flutterwave. All transactions are encrypted and processed securely.
Can I cancel my subscription at any time?
Yes. Go to Seller Dashboard → Subscription → Cancel Plan. Cancelling does not switch anything off right away — your listings and plan features stay fully active for the rest of your current billing period. Once that period ends, your account simply reverts to the Free tier rather than renewing. No refund or credit is issued for the unused portion of the period.
What happens when my subscription expires?
Your account reverts to the Free Starter tier. Listings above the 3-listing free limit will be paused (not deleted) until you renew or remove excess listings.
I was charged but my plan didn't activate — what do I do?
Contact support at support@blomsetproperties.com with your transaction reference and account email. We resolve billing issues within 2 business hours.
Is there a discount for annual billing?
Yes. Choosing annual billing saves 10% on Basic and Pro plans. The discount is applied automatically at checkout when you select the annual option.
How do I contact a seller?
Click "Send Inquiry" or "Request Phone Number" on any property detail page. You can also use the chat button to message the seller directly. The seller's contact information is only shared after your inquiry is logged.
Why can't I see the seller's phone number?
Phone numbers are revealed after you click "Request Phone Number" and confirm your intent to inquire. This protects sellers from spam while ensuring serious buyers get direct access.
The seller is not responding — what should I do?
Give it 24–48 hours. If there's still no response, use the "Report Inactive Listing" button on the listing page. Sellers with poor response rates receive lower Seller Scores and reduced visibility.
Can sellers contact me first?
Not directly. Blomset Properties is buyer-initiated. Sellers can only respond to inquiries you make. This prevents spam and unsolicited contact.
How do I report a suspicious listing?
Click the "Report this listing" button at the bottom of any property detail page. Provide as much detail as possible — suspicious pricing, duplicate content, unresponsive seller, or requested payment before viewing. We investigate all reports within 24 hours.
I was scammed — what should I do immediately?
1) Do not send any more money. 2) Report the listing using the button on the listing page. 3) Email fraud@blomsetproperties.com with full details and evidence. 4) File a report with the EFCC or your local police. We will cooperate fully with any investigation.
What happens to sellers reported for fraud?
Reported sellers are suspended pending investigation. If fraud is confirmed, the account is permanently banned, documents are forwarded to relevant authorities, and the listing is removed. We maintain a zero-tolerance policy.
Can I get my money back through Blomset Properties?
Blomset Properties is a marketplace platform, not a payment processor for property transactions. We do not hold funds on behalf of buyers or sellers. If a payment was made via card, contact your bank to initiate a dispute. For cash transactions, report to the police.
How do I change my email or password?
Go to your Account → Settings → Security. You can update your email (requires re-verification), change your password, or enable two-factor authentication.
I forgot my password — how do I reset it?
Click "Forgot Password" on the sign-in page. Enter your registered email and you'll receive a reset link within 2 minutes. Check your spam folder if it doesn't arrive.
How do I delete my account?
Go to Account → Settings → Danger Zone → Delete Account. This permanently removes your profile, listings, and data. This action cannot be undone. Active subscriptions are not automatically refunded.
Can I have multiple seller accounts?
No. One account per identity. Multiple accounts tied to the same ID will be merged or suspended. If you operate multiple businesses, contact us to discuss company account options.
Seller Analytics & Listing Tips
Where do I see my listing performance?
Go to Seller Dashboard → My Listings → click "Analytics" on any listing. You'll see views, inquiries, save rate, and AI-generated tips on how to improve performance.
My listing has views but no inquiries — why?
This usually means one of three things: your price is above comparable listings, your photos are insufficient (fewer than 6), or your description lacks key details. The AI Listing Tips section will tell you exactly what to fix.
How is the Seller Score calculated?
Seller Score is a composite of: response rate to inquiries, listing accuracy vs buyer reports, deal completion rate, buyer review scores, KYC status, and fraud report history. Scores range from 1–100 and are updated weekly.
How do I improve my Seller Score?
Respond to inquiries within 2 hours, keep listing details accurate, complete deals you start, collect buyer reviews, and maintain an active KYC status. Sellers with scores above 85 receive a "Top Seller" badge.